Dispatch and delivery
Orders are dispatched from Sydney, NSW, Australia. We aim to dispatch in-stock orders within one business day once payment and the correct delivery details have been received. Orders received on weekends or public holidays are processed on the next business day. Dispatch is when an order leaves us; it is different from delivery.
Allow an estimated 2–12 business days for delivery after dispatch. Delivery times depend on the destination and carrier and are estimates, not guaranteed arrival dates. Contact us before ordering if you need an item by a particular date.
Delivery charges
All items currently include free delivery within Australia. Enter your delivery address at checkout to confirm delivery availability. The shipping charge for an eligible order is $0.
We will not require an undisclosed mandatory freight payment after you have placed an order. If we identify a delivery problem before dispatch, we will contact you to resolve it or offer cancellation and a refund.
Postage if you change your mind
Free delivery does not include free change-of-mind returns. Eligible change-of-mind refunds are subject to the restocking fee and postage conditions on our returns page. For an order sent with free delivery, the deduction is the actual carrier postage paid to dispatch the returned goods, without a markup. The same outbound cost is not deducted twice. An itemised calculation is supplied when arranging a return.
Address and parcel limits
Check your address before submitting your order. Contact us immediately if it needs correcting; a change may not be possible after dispatch.
PO Box delivery is available only for suitable Australia Post consignments below 22kg and 1 metre in length. Larger items or courier consignments require a suitable street address. Some remote deliveries may require collection from a carrier depot; contact us before ordering if access is restricted.
Tracking and delivery problems
Tracking information is provided when available from the carrier. If an order has not arrived within its estimated delivery period, contact us with your order number.
If an incorrect address or failure to collect causes a return or redelivery, we will explain any actual additional carrier charge and obtain your agreement before arranging redelivery. This does not limit remedies for problems for which we are responsible or your rights under the Australian Consumer Law.
Pickup and cancellation
Customer pickup is not available. You may cancel before dispatch without a cancellation fee. Once dispatched, please follow our returns policy.