How long will my order take?
We aim to dispatch in-stock orders within one business day after receiving payment and correct delivery details. Delivery is estimated at 2–12 business days after dispatch. Read our shipping page for details.
Is shipping free?
Yes. All items currently include free delivery within Australia. Enter your delivery address at checkout to confirm delivery availability. Change-of-mind returns remain subject to the postage conditions in our returns policy.
Can I cancel?
You may cancel before dispatch without a cancellation fee. Contact us promptly with your order number. Once dispatched, the applicable returns process applies.
Can I return an item if I change my mind?
Contact us within 30 days of receiving it. Eligible refunds are less a 10% restocking fee, capped at $30 per return, and applicable outbound postage, including on free-delivery orders. You pay return postage. The postage calculation is explained in our returns policy before purchase, and the actual deduction is itemised when you arrange a return. Read the full returns policy before sending goods.
What if the item has a fault or is incorrect?
Contact us with your order number and details of the issue. Change-of-mind restrictions do not limit your consumer guarantee rights.
What warranty applies?
Check the warranty promise attached to the exact product you buy. If you need clarification, contact us before ordering. Consumer guarantees apply independently of any voluntary warranty.
Can I collect an order?
Customer pickup is not available.
How do I contact you?
Email info@prorope.com.au or use the contact form. Support hours are Monday–Friday, 10am–5pm Sydney time, excluding public holidays.