Shipping and Delivery – How Long Will It Take to Receive My Item(s)?
We have warehouses in Melbourne and Sydney, so that we can ship our (product) to you as soon as possible no matter where you live in Australia. The vast majority of customers receive their items within five (5) business days.
What If I Need to Return My Item(s)?
If you decide you don’t want the item, you have up to 30 days to return it for a refund. You simply just cover the cost of postage back to us. You can read more about this on our Returns Page.
How Do I Contact You?
We have live chat on our site between 9am and 5pm Australian Time. Alternatively, you can send us an email or simply visit our Contact Page.
Satisfaction Guaranteed
Our ropes come with a satisfaction guarantee. We also pride ourselves on being the largest supplier of these products in Australia. Any issues, please get in touch with our customer service team, either through our live chat, or through the Contact Page.